SULAYMAN, Margaretha Maria; ERNAWATI, Endang; INDARINI, Indarini. PENGARUH DIMENSI SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION SERTA PENGARUH CUSTOMER SATISFACTION DAN TRUST TERHADAP CUSTOMER LOYALTY BCA DI SURABAYA. CALYPTRA, [S.l.], v. 1, n. 1, p. Hal. 1 - 23, sep. 2012. ISSN 2302-8203. Available at: <http://journal.ubaya.ac.id/index.php/jimus/article/view/55>. Date accessed: 04 apr. 2020.