Lie, Jessica, and Yulika Rosita Agrippina. “The Role of Omni-Channel Integration Quality and Perceived Value in Shaping Customer Satisfaction and Loyalty in BCA Basic Banking Services”. Journal of Entrepreneurship & Business 6, no. 2 (June 19, 2025): 119-130. Accessed July 3, 2025. https://journal.ubaya.ac.id/index.php/jerb/article/view/7340.