Journal of Entrepreneurship and Business

The Influence of Food Quality and Service Quality on Repurchase Intention Through Customer Satisfaction

Thomas Edgar — 2024-05-21

Purpose: This research aims to analyze the influence of food quality and service quality on repurchase intention through customer satisfaction in Sambal Bakar in Surabaya.

Method: This research use quantitative causal design. A total of 137 respondents aged above 17 participated in this study. The analysis method employed was Structural Equation Modeling-Partial Least Square (SEM PLS).

Result: The research results indicate that both food quality and service quality have a positive and significant impact on customer satisfaction. Customer satisfaction, in turn, significantly and positively influences repurchase intention, affirming the crucial contribution of customer satisfaction to the intention to revisit. Furthermore, both food quality and service quality significantly and positively affect repurchase intention, emphasizing that service quality makes a strong contribution to customers' intention to return.

Investigating Organizational Determinants of Job Satisfaction: Mediating Role of Motivation

Sehan Tjanturi — 2024-05-21

Purpose: The objective of this research is to examine the influence of Organizational Climate and Perceived Organizational Support on Job Satisfaction, with Motivation acting as a mediating variable among Digital Agency Workers in Indonesia.

Method: The study involved disseminating questionnaires to 76 employees across three digital agency firms located in the Jakarta Metropolitan Area, Indonesia, utilizing the convenience sampling method. The analysis of the collected data was performed through Structural Equation Modeling (SEM) using the Smart PLS 4 software.

Result: The study's findings indicate that Organizational Climate and Perceived Organizational Support exert a direct influence on Job Satisfaction and on Motivation. Moreover, it was discovered that Motivation serves as a mediating factor in the relationship between Organizational Climate and Job Satisfaction, as well as between Perceived Organizational Support and Job Satisfaction. The author stresses the need for future research to focus on various external factors when analyzing job satisfaction. This includes factors such as personality traits, economic conditions, and challenges specific to certain industries.

Loyalty Toward Shoope-food Delivery Service: The Role of E-Service Quality and Food Quality

Ghifari Ghaza Nugraha — 2024-05-21

Purpose: This study investigates 14 hypotheses concerning e-service quality, perceived value, food quality, customer satisfaction, and customer loyalty.

Method: This research uses a quantitative approach. Data is collected from 137 Surabaya residents who frequently use the Shopee Food app to buy food and drinks. The analysis employs Structural Equation Modelling (SEM) with Smart PLS software.

Result: The results showed a positive and significant influence of e-service quality on perceived value, customer loyalty, and food quality. Food quality and perceived value also have a positive and significant effect. However, there was no significant effect between food quality, customer satisfaction, and customer loyalty. The study also found a positive and significant effect between perceived value on customer satisfaction and customer loyalty, as well as customer satisfaction on customer loyalty. Also, there is a positive and significant effect between e-service quality and customer loyalty mediated by perceived value and food quality on customer loyalty mediated by perceived value. Interestingly, there was no significant effect between e-service quality and customer loyalty mediated by customer satisfaction and food quality on customer loyalty mediated by customer satisfaction.

The Influence of Motivation and Training Entrepreneurship on The Performance of SME Entrepreneurs Modulated by Organizational Culture

Nanis Hairunisya — 2024-06-07

Purpose: This research aims to determine the relationship between motivation, entrepreneurship training and performance, as well as organizational culture as a moderator variable.

Method: Respondents numbered 113 SMEs, former TKI who had received entrepreneurship training from the Manpower Service. Primary data was collected using a questionnaire and processed using PLS model path analysis assisted by the SmartPLS 3.0 program.

Result: The research results are as follows: (1) Motivation has no effect on performance; (2) Entrepreneurship training influences performance; (3) organizational culture influences performance; (4) organizational culture as a moderating predictor variable has a significant effect on performance but is unable to moderate the influence of motivation and entrepreneurship training on the performance of SME entrepreneurs. The impact of entrepreneurship motivation and training may vary depending on other factors, such as stakeholder interests and local culture. These last two variables could be opportunities for further research.

Integrated Social Cognitive and Social Capital Theory Toward Telemedicine Acceptance During Pandemic Turbulence

Noviaty Kresna Darmasetiawan — 2024-06-12

Pupose: This paper investigates the acceptance of telemedicine during the COVID-19 pandemic using an integrated framework of social cognitive theory, social capital, and the Technology Acceptance Model (TAM).

Method: The research employs a quantitative method through online surveys. The findings indicate that: 1) Self-efficacy is associated with the perception of ease of use of telemedicine. 2) Social capital is related to both the perceived ease of use and usefulness of telemedicine. 3) The turbulent pandemic situation strengthens the intention to use telemedicine. This study collect 155 respondents and use partial least square for testing hypothesis.

Result: All of hypothesis in this research are supported. The results suggests that the implementation of telemedicine should consider social capital, social cognitive aspects, and TAM.

Determining Factors of Vocational Students' Entrepreneurial Intentions in Indonesia

Nurhasan Hamidi — 2024-06-12

Pupose: This study aims to examined: the influence of self efficacy on the entrepreneurial intention of college students and the influence of family support on the entrepreneurial intention of college student.

Method: The population of the study was students who have participated in the college level entrepreneurship development program in 2022. The sample was 239 students using the Simple Random Sampling technique. Data collection techniques used questionnaires and documentation. Data analysis method used SEM-PLS (Structural Equation Modeling-Partial Least Square) with the SmartPLS program.

Result: The results of the study showed that there was a positive and significant influence of self efficacy on the entrepreneurial intention of college student and there was a positive and significant influence of family support on the entrepreneurial intention of college students

Influence of The Role of Government, Travel Barriers and Social Media Influencers on Visiting Interests With Destination Image as A Mediating Variable Study on Murung Batu Laba Tourism Visitors, Banjar Regency

Fathia Azizah — 2024-06-12

Purpose: The purpose of this study was to investigate the impact of government role, travel barriers, and social media influencers on tourists' desire to visit Murung Batu Laba via the medium of destination image.

Method: This study used quantitative research methods. A number of statistically significant connections were found between the dependent variables (destination image, social media influencers, government participation, and travel barriers) and the independent variables (interest in visiting the site). Both the destination's reputation and the attention of prospective tourists were directly impacted by social media influencers, according to the data. In contrast, travel limitations have the reverse impact on tourism and the destination's reputation, whereas government participation boosts both.

Result: The results showed that destination image mediates the relationship between social media influencers and interest in visiting, as well as between travel hurdles and desire in visiting. This highlights the significance of the destination's image in attracting prospective tourists by mediating the attention of other elements.