Yolanda, Sherly. " PENGARUH CONSUMER ALIENATION, MACHIAVELLIANISM, SEEK SENSATION, AGGRESSI VENESS, SELF-ESTEEM, GENDER, LEVEL OF INCOME, CUSTOMER’S AGE, LEVEL OF EDUCATION TERHADAP PAST CUSTOMER MISBEHAVIOR & PAST CUSTOMER MISBEHAVIOR TERHADAP FUTURE MISBEHAVIOR INTENTION" CALYPTRA [Online], Volume 5 Number 1 (1 March 2016)