Retno DNA, Sasongko JW, Oetomo H. Self-confidence and Stress Coping Among Hotel Employees Handling Guests’ Complaints. ANIMA Indonesian Psychol. J. [Internet]. 2010Jul.1 [cited 2025Dec.8];25(4):237-49. Available from: https://journal.ubaya.ac.id/index.php/jpa/article/view/4226