Investigating Organizational Determinants of Job Satisfaction: Mediating Role of Motivation
Abstract
Purpose: The objective of this research is to examine the influence of Organizational Climate and Perceived Organizational Support on Job Satisfaction, with Motivation acting as a mediating variable among Digital Agency Workers in Indonesia.
Method: The study involved disseminating questionnaires to 76 employees across three digital agency firms located in the Jakarta Metropolitan Area, Indonesia, utilizing the convenience sampling method. The analysis of the collected data was performed through Structural Equation Modeling (SEM) using the Smart PLS 4 software.
Result: The study's findings indicate that Organizational Climate and Perceived Organizational Support exert a direct influence on Job Satisfaction and on Motivation. Moreover, it was discovered that Motivation serves as a mediating factor in the relationship between Organizational Climate and Job Satisfaction, as well as between Perceived Organizational Support and Job Satisfaction. The author stresses the need for future research to focus on various external factors when analyzing job satisfaction. This includes factors such as personality traits, economic conditions, and challenges specific to certain industries.
Downloads
References
Abdul‐Halim, H., Che‐Ha, N., Geare, A., & Ramayah, T. (2016). The pursuit of HR outsourcing in an emerging economy: the effects of HRM strategy on HR labor costs. Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences de l’Administration, 33(2), 153–168. https://doi.org/10.1002/cjas.1370
Abdullah, H., & Ismail, N. (2012). Quality of work and life balance in teleworking. International Business Management, 6(2), 119–130.
Adeel, M., Mahmood, S., Khan, K. I., & Saleem, S. (2022). Green HR practices and environmental performance: The mediating mechanism of employee outcomes and moderating role of environmental values. Frontiers in Environmental Science, 10, 1001100. http://dx.doi.org/10.3389/fenvs.2022.1001100
Adha, P. P. (2021). Pengaruh stres kerja dan kecerdasan emosional terhadap kepuasan kerja karyawan PT. X saat Pandemi Covid-19. (Doctoral Dissertation, Universitas Islam Negeri Maulana Malik Ibrahim).
Agba, M. S., Ocheni, S. I., & Chukwurah Jr, D. C. (2020). COVID-19 Pandemic and the Socio-Economic Wellbeing of Workers, Organisations and People: the Loss of One is the Gain of Others. Post Modern Openings, 11(2) 12-30. http://doi.org/10.18662/po/11.2/154
Anugraheni, T. D., Izzah, L., & Hadi, M. S. (2023). Increasing the Students’ Speaking Ability through Role-Playing with Slovin’s Formula Sample Size. Jurnal Studi Guru dan Pembelajaran, 6(3), 262-272. https://doi.org/10.30605/jsgp.6.3.2023.2825
Atkinson, T., & Frechette, H. (2009). Creating a positive organizational climate in a negative economic one: improving organizational climate to transform performance. In Forum Transforming Performance, 1–3.
Azdanal, M. R., Zamzam, F., & Rostiati, N. (2021). Pengaruh work life balance iklim organisasi dan reward masa pandemi terhadap kepuasan kerja. Integritas Jurnal Manajemen Profesional (IJMPRO), 2(2), 235–248. https://doi.org/10.35908/ijmpro.v2i2.95
Bahrami, M. A., Barati, O., Ghoroghchian, M., Montazer-Alfaraj, R., & Ezzatabadi, M. R. (2016). Role of organizational climate in organizational commitment: The case of teaching hospitals. Osong Public Health and Research Perspectives, 7(2), 96–100. https://doi.org/10.1016/j.phrp.2015.11.009
Basalamah, M. S. A., & As’ad, A. (2021). The role of work motivation and work environment in improving job satisfaction. Golden Ratio of Human Resource Management, 1(2), 94-103. https://doi.org/10.52970/grhrm.v1i2.54
Berndt, A. E. (2020). Sampling methods. Journal of Human Lactation, 36(2), 224-226. https://doi.org/10.1177/0890334420906850
Bernarto, I., Bachtiar, D., Sudibjo, N., Suryawan, I. N., Purwanto, A., & Asbari, M. (2020). Effect of Transformational Leadership, Perceived Organizational Support , Job Satisfaction Toward Life Satisfaction: Evidences from Indonesian Teachers. International Journal of Advanced Science and Technology, 29(03), 5495–5503. http://sersc.org/journals/index.php/IJAST/article/view/6057
Carroll, N., & Conboy, K. (2020). Normalising the “new normal”: Changing tech-driven work practices under pandemic time pressure. International Journal of Information Management, 55, 102186. https://doi.org/10.1016/j.ijinfomgt.2020.102186
Choi, S.L., Goh, C.F., Adam, M.B.H. (2016). Transformational leadership, empowerment, and job satisfaction: the mediating role of employee empowerment. Human Resource Health 14, 73 (2016). https://doi.org/10.1186/s12960-016-0171-2
Cullen, K. L., Edwards, B. D., Casper, W. C., & Gue, K. R. (2014). Employees’ adaptability and perceptions of change-related uncertainty: Implications for perceived organizational support, job satisfaction, and performance. Journal of Business and Psychology, 29, 269–280. https://psycnet.apa.org/doi/10.1007/s10869-013-9312-y
Dawley, D., Houghton, J. D., & Bucklew, N. S. (2010). Perceived organizational support and turnover intention: The mediating effects of personal sacrifice and job fit. The Journal of Social Psychology, 150(3), 238–257. https://doi.org/10.1080/00224540903365463
Dewangan, R., & Verghese, M. (2023). The moderating role of institutional climate on the relationship between job satisfaction and deviant behavior. Deviant Behavior, 44(5), 653-670. http://dx.doi.org/10.1080/01639625.2022.2084000
Dubey, P., Pathak, A.K. and Sahu, K.K. (2023), "Assessing the influence of effective leadership on job satisfaction and organisational citizenship behaviour", Rajagiri Management Journal, Vol. 17 No. 3, pp. 221-237. https://doi.org/10.1108/RAMJ-07-2022-0108
Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American journal of theoretical and applied statistics, 5(1), 1-4. http://dx.doi.org/10.11648/j.ajtas.20160501.11
Fakhri, M., Silvianita, A., Wardhana, A., Salsabila, A. A., & Saragih, R. (2021). The Effect of Organizational Culture and Work Motivation on Employee Job Satisfaction. http://dx.doi.org/10.46254/AN11.20210962
Fantahun, B., Dellie, E., Worku, N. (2023), Organizational commitment and associated factors among health professionals working in public hospitals of southwestern Oromia, Ethiopia. BMC Health Serv Res 23, 180. https://doi.org/10.1186/s12913-023-09167-3
González-Torres T, Gelashvili V, Martínez-Navalón JG and Herrera-Enríquez G (2023) Editorial: Organizational culture and climate: new perspectives and challenges. Frontier Psychology Journal 14:1267945. https://doi.org/10.3389/fpsyg.2023.1267945
Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40, 414–433. https://doi.org/10.1007/s11747-011-0261-6
Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Häusser, J. A., Schulz‐Hardt, S., Schultze, T., Tomaschek, A., & Mojzisch, A. (2014). Experimental evidence for the effects of task repetitiveness on mental strain and objective work performance. Journal of Organizational Behavior, 35(5), 705–721. https://psycnet.apa.org/doi/10.1002/job.1920
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55.
Imtiaz, K., Farooq, M., Saeed Hashmi, M.S. (2018). Impact of Perceived Organizational Support on Job Satisfaction with Mediating Role of Employee Motivation: Evidence from Pharmaceutical Sector of Lahore. In IBT Journal of Business Studies, 14(2), 16-32. http://dx.doi.org/10.46745/ilma.jbs.2018.14.02.02
Jing, Jianwan, and Jinzhe Yan. 2022. "Study on the Effect of Employees’ Perceived Organizational Support, Psychological Ownership, and Turnover Intention: A Case of China’s Employee" International Journal of Environmental Research and Public Health 19(10), 6016. https://doi.org/10.3390/ijerph19106016.
Joseph, F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM). SAGE Publications, Incorporated.
Kavanaugh, J., Duffy, J. A., & Lilly, J. (2006). The relationship between job satisfaction and demographic variables for healthcare professionals. Management Research News, 29(6), 304–325. http://dx.doi.org/10.1108/01409170610683842
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884. https://psycnet.apa.org/doi/10.1177/0149206315575554
Laurie, J. M. (2010). Management and Organisational Behaviour. FT Prentice Hall.
Li, J., Li, S., Jing, T., Bai, M., Zhang, Z., & Liang, H. (2022). Psychological safety and affective commitment among Chinese hospital staff: The mediating roles of job satisfaction and job burnout. Psychology Research and Behavior Management, 1573-1585. https://doi.org/10.2147/PRBM.S365311
Ludiya, H. (2017). Dampak Dari Lingkungan Kerja Dan Dukungan Organisasi Terhadap Motivasi Kerja Karyawan Pada PT Maruwa Batam. Jurnal Terapan Manajemen Dan Bisnis, 3(1), 195542.
Maan, A.T., Abid, G., Butt, T.H. (2020) Perceived organizational support and job satisfaction: a moderated mediation model of proactive personality and psychological empowerment. Future Bussiness Journal 6(1) 21. https://doi.org/10.1186/s43093-020-00027-8
Marpaung, A.J. (2021). Work Motivation as a Mediating Variable between Human Resources Competence and Organizational Climate against Job Satisfaction at the Yapen Islands Resort Police. 188. https://doi.org/10.33258/biohs.v3i1.xxx
McAuliffe, E., Daly, M., Kamwendo, F., Masanja, H., Sidat, M., & de Pinho, H. (2013). The critical role of supervision in retaining staff in obstetric services: a three-country study. PloS One, 8(3), e58415 https://doi.org/10.1371/journal.pone.0058415
Mitchell, J. I., Gagné, M., Beaudry, A., & Dyer, L. (2012). The role of perceived organizational support, distributive justice, and motivation in reactions to new information technology. Computers in Human Behavior, 28(2), 729–738. https://psycnet.apa.org/doi/10.1016/j.chb.2011.11.021
Narendra, G. (2017). Pengaruh efikasi diri terhadap kepuasan kerja dengan motivasi sebagai variabel intervening pada PDAM surya sembada kota Surabaya. Jurnal Ilmu Manajemen (JIM), 5(3).
Okta, K., Umar, N., Musadiq, A., & Hamidah, N. (2015). The influence of organizational culture and entrepreneurial orientation on job satisfaction, organizational commitment, and employee performance. European Journal of Business and Management, 7(2), 55–67.
Osemeke, M., & Adegboyega, S. (2017). Critical review and comparison between Maslow, Herzberg, and McClelland’s theory of needs. Funai journal of accounting, business, and finance, 1(1), 161-173.
Puni, A., Mohammed, I., & Asamoah, E. (2018). Transformational leadership and job satisfaction: the moderating effect of contingent reward. Leadership & Organization Development Journal, 39(4), 522–537. https://doi.org/10.1108/LODJ-11-2017-0358
Rakotoasimbola, E., & Blili, S. (2019). Measures of fit impacts: Application to the causal model of consumer involvement. International Journal of Market Research, 61(1), 77–92. https://doi.org/10.1177/1470785318796950
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of Applied Psychology, 87(4), 698. https://psycnet.apa.org/doi/10.1037/0021-9010.87.4.698
Rusu, G., & Avasilcai, S. (2014). Linking human resources motivation to organizational climate. Procedia-Social and Behavioral Sciences, 124, 51-58. http://dx.doi.org/10.1016/j.sbspro.2014.02.459
Saragih, R., Luturlean, B. S., & Hadiyanto, F. (2020). Employee job satisfaction in mediating the relationship between work motivation and affective commitment in roof tile industry. Jurnal Bisnis dan Manajemen, 21(1), 16–26. http://dx.doi.org/10.24198/jbm.v21i1.346
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture. Annual Review of Psychology, 64, 361–388. https://psycnet.apa.org/doi/10.1146/annurev-psych-113011-143809
Shanker, R., Bhanugopan, R., Van der Heijden, B. I. J. M., & Farrell, M. (2017). Organizational climate for innovation and organizational performance: The mediating effect of innovative work behavior. Journal of Vocational Behavior, 100, 67–77. https://doi.org/10.1016/j.jvb.2017.02.004
Spector, P. E. (2022). Job satisfaction: from assessment to intervention. Routledge.
Sudarno, S., Priyono, P., & Sukmaningrum, D. (2016). Effect of Compensation, Motivation and Organizational Climate on Employee Satisfaction: Study on PT. Sumber Alfaria Trijaya Tbk. in Gedangan-Sidoarjo. International Journal of Business and Management, 11(2), 212. https://doi.org/10.5539/ijbm.v11n2p212
Kartini, K., Sujanto, B., & Mukhtar, M. (2017). The Influence of Organizational Climate, Transformational Leadership, and Work Motivation on Teacher Job Performance. In International Journal of Human Capital Management E-ISSN, 1(01), 192 - 205. https://doi.org/10.21009/IJHCM.01.01.15
To, W. M., & Huang, G. (2022). Effects of equity, perceived organizational support and job satisfaction on organizational commitment in Macao’s gaming industry. Management Decision, 60(9), 2433–2454. https://doi.org/10.1108/MD-11-2021-1447
Valaei, N., & Rezaei, S. (2016). Job satisfaction and organizational commitment: An empirical investigation among ICT-SMEs. Management Research Review, 39, 1663-1694.
https://doi.org/10.1108/MRR-09-2015-0216
Wahyu, A., Tentama, F., Yuliasesti, E., & Sari, D. (2019). The Role of Servant Leadership and Organizational Climate on Organizational Citizenship Behavior With Job Satisfaction as Mediator. International Journal Of Scientific & Technology Research, 8(10), 1134-1141.
Wibawa, I.W.S. (2018). Pengaruh Budaya Organisasi terhadap Komitmen Organisasional di mediasi Kepuasan Kerja. E-Jurnal Manajemen Unud, 7(6), 3027–3058. https://doi.org/10.24843/EJMUNUD.2018.v07.i06.p07
Yildiz, B., Kaptan, Z., Yildiz, T., Elibol, E., Yildiz, H., & Ozbilgin, M. (2023). A systematic review and meta-analytic synthesis of the relationship between compulsory citizenship behaviors and its theoretical correlates. Frontiers in Psychology, 14, 1120209.
This work is licensed under a Creative Commons Attribution 4.0 International License.
The journal allow the authors to hold the copyright without restrictions and allow the authors to retain publishing rights without restrictions.