Integrated Social Cognitive and Social Capital Theory Toward Telemedicine Acceptance During Pandemic Turbulence

Noviaty Kresna Darmasetiawan; Andri  Rianawati; Flora Ramona Sigit  Prakoeswa

doi:10.24123/jeb.v5i2.6461

Noviaty Kresna Darmasetiawan University of Surabaya, Indonesia
Andri Rianawati University of Surabaya, Indonesia
Flora Ramona Sigit Prakoeswa University of Muhammadiyah Surakarta, Indonesia

DOI: https://doi.org/10.24123/jeb.v5i2.6461

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Keywords: Telemedicine, Social capital, Self- efficacy, COVID-19 pandemic, Technological Acceptance Model

Abstract

Pupose: This paper investigates the acceptance of telemedicine during the COVID-19 pandemic using an integrated framework of social cognitive theory, social capital, and the Technology Acceptance Model (TAM).

Method: The research employs a quantitative method through online surveys. The findings indicate that: 1) Self-efficacy is associated with the perception of ease of use of telemedicine. 2) Social capital is related to both the perceived ease of use and usefulness of telemedicine. 3) The turbulent pandemic situation strengthens the intention to use telemedicine. This study collect 155 respondents and use partial least square for testing hypothesis.

Result: All of hypothesis in this research are supported. The results suggests that the implementation of telemedicine should consider social capital, social cognitive aspects, and TAM.

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