The Role of E-Wallets, Service Quality, and Social Entrepreneurship in Enhancing Business Competitiveness

Ayub  Prastyawan; Ernita Dian Puspaari; Irany  Windhyastiti; Umu  Khouroh

doi:10.24123/jeb.v5i3.6507

Ayub Prastyawan University of Merdeka Malang, Indonesia
Ernita Dian Puspaari University of Merdeka Malang, Indonesia
Irany Windhyastiti University of Merdeka Malang, Indonesia
Umu Khouroh University of Merdeka Malang, Indonesia

DOI: https://doi.org/10.24123/jeb.v5i3.6507

Abstract Views: 29 times

PDF Downloads: 13 times

Keywords: Consumer, Competitiveness, E-Wallet, service quality, social entrepreneurship

Abstract

Purpose: This paper investigates the impact of using e-wallets, service quality, and social entrepreneurship on the competitiveness of MSMEs participants.

Method: This study used a sample of 105 respondents who were active members of MSMEs in Sukun Market. These respondents ranged in age from 17 to 72 years old, indicating a broad spectrum of age groups and experiences, which provides a broad understanding of the demographic involved in MSMEs within this area. The method employed in this research included validity and reliability tests to examine the research instrument: a questionnaire, determination coefficient (R-Square), F-Square testing, and hypothesis testing. The testing was conducted using simple regression analysis.

Result: The result of the study indicates that the use of e-wallets, service quality, and social entrepreneurship has a 66 percent influence on the competitiveness of MSMEs participants. Therefore, the variables have a positive and significant effect on the competitiveness of MSMEs participants in Sukun Market, Tanjungrejo Village, Malang City.

Downloads

Download data is not yet available.

References

Barthakur, G., & Rajkonwar, A. B. (2021). Seller’s Perception: Preference and Significance of Payment Platforms. Turkish Journal of Computer and Mathematics Education, 12(12), 3666–3674.

Cao, X., Yu, L., Liu, Z., Gong, M., & Adeel, L. (2018). Understanding mobile payment users’ continuance intention: a trust transfer perspective. Internet Research, 28(2), 456–476. https://doi.org/10.1108/IntR-11-2016-0359

Cortes, A. F., & Lee, Y. (2021). Social entrepreneurship in SMEs: a note on three essential questions. New England Journal of Entrepreneurship, 24(2), 62–78. https://doi.org/10.1108/NEJE-03-2021-0014

Dewanty, M. A., & Mustofa, I. (2023). Problematika Pemberlakuan Quick Response Code Indonesia Standard Bagi Kemajuan Ekonomi Digital Pelaku Usaha Umkm. Jurnal Ekonomi & Bisnis, 11(3), 397–405. https://doi.org/10.58406/jeb.v11i3.1351

Ebrashi, R. El. (2013). Social entrepreneurship theory and sustainable social impact. Social Responsibility Journal, 9(2), 188–209. https://doi.org/10.1108/SRJ-07-2011-0013

Ghozali, I., & Latan, H. (2015). Partial least squares konsep, teknik dan aplikasi menggunakan program smartpls 3.0 untuk penelitian empiris (2nd ed.). Semarang: Badan Penerbit UNDIP.

Gunawan, A. A. L., & Winarti, A. (2022). Pengaruh Aplikasi Dompet Digital Terhadap Transaksi Dimasa Kini. Jurnal Ilmiah Multidisiplin, 1(5), 352–356.

Hadi, D. F., & Zakiah, K. (2021). Strategi Digital Marketing Bagi UMKM (Usaha Mikro Kecil Menengah) untuk Bersaing di Era Pandemi_Strategi Digital Marketing Bagi UMKM (Usaha Mikro Kecil Menengah) untuk Bersaing di Era Pandemi. Competitive, 16(1), 32–41. https://doi.org/10.36618/competitive.v16i1.1171

Hill, T. L., Kothari, T. H., & Shea, M. (2010). Patterns of meaning in the social entrepreneurship literature: A research platform. Journal of Social Entrepreneurship, 1(1), 5–31. https://doi.org/10.1080/19420670903442079

Ifeoma, J., Catherine, C., & Etim, B. (2023). Service Quality and Customer Satisfaction of Online Retail Stores in Enugu, Nigeriao Title. International Journal of Business Systems and Economics, Vol. 14(ISSN: 2360-9923), 24–34.

Jati, W.R. (2015). Less Cash Society: Menakar Mode Konsumerisme Baru Kelas Menengah Indonesia. Jurnal Sosioteknologi, 14(2), 102–112. https://doi.org/10.5614/sostek.itbj.2015.14.2.1

Kumala, I., & Mutia, I. (2020). Pemanfaatan Aplikasi DOMPET Digital Terhadap Transaksi Retail Mahasiswa. Seminar Nasional Riset Dan Teknologi (SEMNAS RISTEK), 64–69.

Laywilla, E., Kartar Singh, J. S., & Yin Fah, B. C. (2020). Drivers of Intention to Adopt Mobile Wallet: A Quantitative Study Among Females in Jakarta. International Journal of Academic Research in Business and Social Sciences, 10(11), 804–820. https://doi.org/10.6007/ijarbss/v10-i11/8061

Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96. https://doi.org/10.1509/jm.15.0420

Lumpkin, G. T., Bacq, S., & Pidduck, R. J. (2018). Where Change Happens: Community-Level Phenomena in Social Entrepreneurship Research. Journal of Small Business Management, 56(1), 24–50. https://doi.org/10.1111/jsbm.12379

Murhadi, W. R., & Karsana, W. (2021). Effect of Service Quality and Patient Satisfaction on Behavioral Intention. Journal of Entrepreneurship & Business, 2(1), 25–36. https://doi.org/10.24123/jeb.v2i1.3981

Nofrisel, Setiawan, E.B., Arubusman, D.A. Theresye Yoanyta Octora, & Amrulloh Ibnu Kholdun. (2023). the Role of Digital Marketing in Boosting Msme Marketing Performance. International Journal of Economics and Management Research, 2(2), 21–35. https://doi.org/10.55606/ijemr.v2i2.92

Putri, S. A., & Rahmanto, D. N. A. (2023). Analisis Efektivitas Penggunaan Quick Response Code Indonesian Standard (QRIS) sebagai Alat Pembayaran Non Tunai pada Bank Syariah Indonesia KCP Godean 2. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, 5(1), 456–476. https://doi.org/10.47467/elmal.v5i1.3992

Ramya, N. (2019). Development. February.

Rasmi Nur Anggraeni, & Cahyaning Raheni. (2023). Use of E-Wallet for Micro Small and Medium Enterprises (UMKM) Users. International Journal of Health, Economics, and Social Sciences (IJHESS), 5(1), 64–68. https://doi.org/10.56338/ijhess.v5i1.3203

Rohmana, D. W. (2023). Peranan Ekonomi Digital dalam Peningkatan Pertumbuhan UMKM: Peluang Dan Tantangan. In Indonesian Proceedings and Annual Conference of Islamic Law And Sharia Economic (IPACILSE), 1(1), 42–48.

Romadhon, F., & Fitri, A. (2020). Analisis Peluang dan Tantangan Penggunaan Financial Technology Sebagai Upaya optimalisasi Potensi UMKM (Studi Kasus UMKM di Gresik). Jurnal Technobiz, 3(1), 30–44.

Scott, D. J., Broyd, T., & Ma, L. (2021). Exploratory literature review of blockchain in the construction industry. Automation in Construction, 132(June), 103914. https://doi.org/10.1016/j.autcon.2021.103914

Silvia, S. (2023). Keuangan Bisnis. In Hal-hal yang Perlu Anda Ketahui tentang Aspek Keuangan dalam Studi Kelayakan Bisnis (Issue June). https://flip.id/business/blog/aspek-keuangan-dalam-studi-kelayakan-bisnis

Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.

Sukayana, K., & Sinarwati, N. K. (2022). Analisis Pengaruh Financial Behaviour dan Actual Use Digital Payment System Terhadap Pendapatan Usaha Sektor UMKM di Bali. Explore, 12(1), 87–93. https://doi.org/10.35200/ex.v12i1.93

Syapsan. (2019). The effect of service quality, innovation towards competitive advantages and sustainable economic growth: Marketing mix strategy as mediating variable. Benchmarking, 26(4), 1336–1356. https://doi.org/10.1108/BIJ-10-2017-0280

Yatminiwati, M., Setyobakti, M.H., Sulistiyan, R.B., & Ermawati, E. (2022). Social Entrepreneurship In MSME Development. International Journal of Environmental, Sustainability, and Social Science, 2(3), 239–243. https://doi.org/10.38142/ijesss.v2i3.111