STUDI DESKRIPTIF KUALITAS PRODUK OLI CASTROL POWER 1 4T BERDASARKAN PERPSEPSI KONSUMEN DI SURABAYA
Abstract
This study aims to determine the quality of the description of Castrol Power 1 4T oil by consumer perceptions in Surabaya . This study used kuantitatif descriptive purely with software SPSS for windows 18 , this study uses a survey method . Determination of population using non-probability sampling techniques and sampling methods using convenience sampling, data processing method using cross- tabulation with the characteristics of the target population is the consumers who have purchased and use Castrol Power 1 4T oil for 4 months on a regular basis and at least 17 years old with a high school education level. The samples used in this study a total of 120 samples. The results of this study indicate that picture of the quality of oil products Castrol Power 1 4T in Surabaya seen from the 8 dimensions of quality of products; Performance, Feature, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived Quality, the quality of the product oil Castrol Power 1 4T in Surabaya quality perceived by consumers .
Downloads
References
Kotler Philip, 2004, Marketing Insights From A to Z. Airlangga, Jakarta
Kotler Philip dan Gary Armstrong, 2007, Marketing An Introduction, 7th ed. Pearson
Kotler. Philip., et al, 2009, Marketing Management, 15th ed. Pearson
Kotler Philip dan Gary Armstrong, 2010, Principles of Marketing, 13th ed. Pearson
Sebastianelli dan Tamimi, 2002, “How product quality dimensions relate to defining quality”, International Journal of Quality and Reliability Management, Vol. 19. pp.442-453
Sunyoto, Danang, 2012, Dasar-Dasar Manajemen Pemasaran, edisi 1, Caps, Jakarta
Suryadi, Dede. 2013. “Dominasi Merek Mapan Sulit Tergoyahkan”. SWA edisi 19.
- Articles published in CALYPTRA are licensed under a Creative Commons Attribution-ShareAlike 4.0 International license. You are free to copy, transform, or redistribute articles for any lawful purpose in any medium, provided you give appropriate credit to the original author(s) and the journal, link to the license, indicate if changes were made, and redistribute any derivative work under the same license.
- Copyright on articles is retained by the respective author(s), without restrictions. A non-exclusive license is granted to CALYPTRA to publish the article and identify itself as its original publisher, along with the commercial right to include the article in a hardcopy issue for sale to libraries and individuals.
- By publishing in CALYPTRA, authors grant any third party the right to use their article to the extent provided by the Creative Commons Attribution-ShareAlike 4.0 International license.