PERANAN GAYA KEPEMIMPINAN DAN SISTEM PENGENDALIAN MANAJEMEN TERHADAP LOYALITAS KARYAWAN DI PERUSAHAAN KELUARGA PT. SUS SURABAYA
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Keywords:
Kepemimpinan, Sistem Pengendalian Manajemen, Loyalitas Karyawan, Bisnis Keluarga
Abstract
Penelitian ini bertujuan untuk meningkatkan pemahaman mengenai peranan gaya kepemimpinan dan sistem pengendalian manajemen terhadap loyalitas karyawan di perusahaan keluarga. Penelitian ini merupakan penelitian basic research yang dilakukan dengan menggunakan pedekatan kualitatif. Penelitian ini menggunakan objek penelitian badan usaha keluarga di Surabaya. Metode pengumpulan data yang digunakan untuk memperoleh data yaitu dengan wawancara, observasi dan analisis dokumen. Hasil penelitian ini menunjukkan bahwa kepemimpinan dan sistem pengendalian manajemen saling berhubungan satu sama lain, keduanya ini saling mendukung dan bekerja bersama-sama dalam menciptakan loyalitas karyawan. Kepemimpinan yang baik dapat membentuk sistem pengendalian manajemen yang efektif. Jika sistem pengendalian manajemen yang diterapkan sudah efektif, maka dalam bekerja karyawan akan merasa nyaman sehingga tidak menutup kemungkinan loyalitas karyawan akan meningkat.
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References
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Theodosiou, Marios dan Katsikea, Evangelia. 2007. “How management control and job-related characteristics influence the performance of export sales managers”. Journal of Business Research 60 (2007) 1261–1271
Vallejo, M.C. 2009. “Analytical model of leadership in family firms under transformational theoretical approach: An exploratory study”. Family Business Review. Vol 22.
Yukl, G. 2010. Leadership in Organizations Seventh Edition. Prentice Hall: New Jersey.
Brice, William David dan Richardson, James. 2009. “Culture in family business: a two-country empirical investigation”. European Business Review Vol. 21 No. 3, 2009 pp. 246-262.
Cater III, John James dan Justis, Robert T. 2009. “The Development of Successors From Followers to Leaders in Small Family Firms”. Family Business Review Volume 22 Number 2 June 2009 109-124.
Cravens, David W., Lassk, Felicia G., Low, George S., Marshall, Greg W., dan Moncrief, William C. 2004. “Formal and informal management control combinations in sales organizations The impact on salesperson consequences”. Journal of Business Research 57 (2004) 241– 248.
Cunha, Miguel Pina E. 2002. “The Best Place To Be”: Managing Employee Loyalty In A Knowledge-Intensive Company. FEUNL Working Paper No. 409. Available at SSRN: http://ssrn.com/abstract=881837.
Duréndez, Antonio, Madrid-Guijarro, Antonia, dan García-Pérez-de-Lema, Domingo. “Innovative culture, management control systems and performance in small and medium-sized Spanish family firms”. Innovar. Revista de Ciencias Administrativas y Sociales, vol. 21, núm. 40, 2011, pp. 137-153.
Efferin, S. dan Hartono, M. S. 2012. “Management Control and Leadership Styles in Family Business”. 3rd GAOC conference, 14-17July 2012, Sunway University, Malaysia.
Efferin, S. dan Soeherman, B. 2010. Seni Perang Sun Zi dan Sistem Pengendalian Manajemen Filosofi dan Aplikasi. Jakarta : PT Elex Media Komputindo.
Global Leadership Forecast. 2011. It’s Time for Leadership (R)evolution. Diperoleh dari www.dayadimensi.co.id/include/download.php?pdf=18.pdf (diakses 7 Desember 2012)
Hayward, B. A. 2005. “Relationship between Employee Performance, Leadership and Emotional Intelligence in a South African Parastatal Organisation”.
Högman, Maria dan Moldén, Andrea. 2011. “Employee Performance Measurement Systems and their Links to the Management Control System Package”.
Ineson, Elizabeth M., Benke, Eszter, dan Laszlo, Jozsef. 2012. “Employee loyalty in Hungarian hotels”. International Journal of Hospitality Management.
Jorissen, Ann, Laveren, Eddy, Martens, Rudy, dan Reheul, Anne-Mie. 2001. “Planning and control practices in family firms versus non-family firms: empirical evidence from SMEs in the wholesale sector”. Journal for the theory and practice of management, 6, p. 29-44.
Jun, M., Cai, S., Shin, H. 2006. “TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty”. Journal of Operations Management 24 pp. 791–812.
Kumar, Dr. D.N.S dan Shekhar, Dr. Nandini. 2011. “Perspectives Envisaging Employee Loyalty - A Case Analysis”. Available at SSRN: http://ssrn.com/abstract=196143.
Kuntadi. 2012. IFC berbagi ilmu mengelola perusahaan keluarga. Diperoleh dari http://ekbis.sindonews.com/read/2012/09/27/39/675242/ifc-berbagi-ilmu-mengelola-perusahaan-keluarga (diakses 27 November 2012)
Ku¨ ster, Ine´s dan Canales, Pedro. 2011. “Compensation and control sales policies, and sales performance: the field sales manager’s points of view”. Journal of Business & Industrial Marketing 26/4 (2011) 273–285.
Martensen, Anne dan Grønholdt, Lars. 2006. “Internal Marketing: A Study of Employee Loyalty, Its Determinants and Consequences”. Innovative Marketing. Volume 2. Issue 4.
Merchant, K.A., dan W.A. Van der Stede. 2007. Management Control System: Performance Measurement, Evaluation and Incentives 2nd. Prentice Hall: UK.
Miao, C. Fred dan Evans, Kenneth R. 2013. “Motivating industrial salesforce with sales control systems: An interactive perspective”. Journal of Business Research xxx (2013) xxx–xxx.
Niehoff, Brian P., Moorman, Robert H., Blakely, Gerald, dan Fuller, Jack. 2001. “The Influence of Empowerment and Job Enrichment on Employee Loyalty in a Downsizing Environment”.Group & Organization Management, Vol. 26 No. 1, pp. 93-113.
Pandey, C. dan Khare R. 2012. “Impact of Job Satisfaction and Organizational Commitment on Employee Loyalty”. International Journal of Social Science & Interdisciplinary Research. Vol.1.
Piercy, Nigel F., Cravens, David W., dan Lane, Nikala. 2009. “Sales management control level and competencies: Antecedents and consequences”. Industrial Marketing Management 38 (2009) 459–467.
Rachman, Eileen dan Savitri, Sylvina. 2009. Loyalitas. Diperoleh dari http://experd.com/index.php?a=articles&articles_id=146 (diakses 27 November 2012)
Rinaldi, Denoan. 2012. Henk Sengkey: Sulit Mempertahankan Bisnis Keluarga Hingga Generasi Ketiga. Diperoleh dari http://swa.co.id/entrepreneur/henk-sengkey-sulit-mempertahankan-bisnis-keluarga-hingga-generasi-ketiga (diakses 26 November 2012)
Suharti, Lieli dan Suliyanto, Dendy. 2012. “The Effects of Organizational Culture and Leadership Style toward Employee Engagement and Their Impacts toward Employee Loyalty”. World Review of Business Research. Vol. 2. No. 5. September 2012. Pp. 128 – 139.
Theodosiou, Marios dan Katsikea, Evangelia. 2007. “How management control and job-related characteristics influence the performance of export sales managers”. Journal of Business Research 60 (2007) 1261–1271
Vallejo, M.C. 2009. “Analytical model of leadership in family firms under transformational theoretical approach: An exploratory study”. Family Business Review. Vol 22.
Yukl, G. 2010. Leadership in Organizations Seventh Edition. Prentice Hall: New Jersey.
Published
2013-09-20
Section
Bidang Akuntansi (AK)
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