Perancangan Self Order Machine untuk Optimalisasi Layanan Digital Printing
DOI:
Abstract Views:
19 times
pdf Downloads:
15 times
Keywords:
Digital Printing, Efisiensi Layanan, Self Service, Self Service Machine, User Interface, User Experience
Abstract
Industri digital printing mengalami pertumbuhan signifikan karena permintaan layanan yang cepat, fleksibel, dan berkualitas tinggi. Namun, sistem pemesanan manual masih menghadirkan tantangan, seperti antrian panjang, kesalahan pencatatan, dan keterbatasan kapasitas layanan, yang berdampak pada kepuasan pelanggan. Penelitian ini bertujuan untuk mengatasi permasalahan tersebut melalui penerapan self-service machine yang dirancang dengan antarmuka pengguna (UI) dan pengalaman pengguna (UX) optimal. Metode penelitian meliputi analisis kebutuhan, perancangan alur penggunaan (user flow), wireframe, dan landing page. Hasil dari rancangan ini menghasilkan sistem pemesanan mandiri yang lebih efisien, mengurangi waktu tunggu, meningkatkan akurasi pemesanan, dan memudahkan pelanggan dalam proses pemesanan. Self-Service machine ini diharapkan dapat meningkatkan kualitas pelayanan dan daya saing perusahaan di industri digital printing.
Downloads
Download data is not yet available.
References
[1] A. Jaya, "Mengenal Lebih Jauh Tentang Digital Printing dan Jenis jenisnya," Jaya Print, 18 November 2019. [Online]. Available: https://jayaprint.id/mengenal-lebih-jauh-tentang-digital-printing-dan-jenis-jenisnya-cek-di-sini/. [Accessed 11 November 2024].
[2] Rotogravure, "Mengapa Industri Cetak Printing Berkembang Pesat di Indonesia," Rotogravure Indonesia, 13 April 2023. [Online]. Available: https://www.rotogravureindonesia.co.id/2023/04/mengapa-industri-cetak-printing-berkembang-pesat-di-indonesia.html. [Accessed 11 November 2024].
[3] E. D. H. a. M. R. A. S. Riyadi, "“Pengaruh Kualitas Pelayanan (Offline) Dan Kualitas Digitalisasi Layanan (Online) Terhadap Kepuasan Peserta Pada Pt Taspen (Persero)”," Stud.Jour.of.Bus n Manag., p. 97=97, 2024.
[4] A. S. N. Z. R. U. S. Z. Z. Indah Purnama Sari, "Perancangan Sistem Aplikasi Penjualan dan Layanan Jasa Laundry Sepatu," Ilmu Bersama, pp. 31-37, 2022.
[5] P. L. G. L. L. P. Denci Adrianus, "SISTEM ANTRIAN SINGLE SNAKE DALAM KAITAN DENGAN KEPUASAN NASABAH PERBANKAN," Peluang, pp. 165-186, 2018.
[6] N. Hashem, "Optimizing Customer Experience By Managing Waiting Times Through Technology," Bimpos, 28 December 2023. [Online]. Available: https://bimpos.com/blog/how-to-effectively-manage-wait-times-using-technology. [Accessed 11 November 2024].
[7] Natalia, "Apa itu Toko Offline? Apa Bedanya dengan Toko Online? Ini Kelebihan dan Kekurangannya!," Accurate, 26 Oktober 2022. [Online]. Available: https://accurate.id/bisnis-ukm/toko-offline/. [Accessed 13 November 2024].
[8] H. Isdianti, "Kepuasan Pelanggan Menurut Ahli: Faktor dan Cara Mengukur," Barantum, 28 Agustus 2024. [Online]. Available: https://www.barantum.com/blog/kepuasan-pelanggan/. [Accessed 13 November 2024].
[9] J. S. N. W. S. Y. N. N. K. &. S. I. Adinegara, "Antecedents and consequences of tourist satisfaction: A literature review," ASEAN Marketing Journal, vol. 9, no. 2, p. 1, 2017.
[10] C. E. M. S. A. W. Istiqomah Br Karo Sekali, "Perancangan UI/UX Aplikasi Mobile Produk Fashion Pria pada Toko Celcius di Kota Manado Menggunakan Design Thinking," LOGIC: Jurnal Ilmu Komputer dan Pendidikan, pp. 839-853, 2023.
[11] J. Hannah, "What Is A Wireframe? A Comprehensive Guide," Career Foundry, 6 Februari 2024. [Online]. Available: https://careerfoundry.com/en/blog/ux-design/what-is-a-wireframe-guide/. [Accessed 13 November 2024].
[12] J. Y. Bahtiar, "Apa itu Wireframe? Definisi, Tipe, Perbedaan dan Tips Cara Pembuatan," Sekawan Media, 11 Januari 2023. [Online]. Available: https://www.sekawanmedia.co.id/blog/apa-itu-wireframe/. [Accessed 13 November 2024].
[13] Ningrum, "Penjelasan Wireframe: Apa Itu Wireframe? Tujuan Hingga Kenapa Penting," Exabytes, 8 November 2022. [Online]. Available: https://www.exabytes.co.id/blog/penjelasan-wireframe/. [Accessed 13 November 2024].
[14] J. Hannah, "What Is A Wireframe? A Comprehensive Guide," 6 Februari 2024. [Online]. Available: https://careerfoundry.com/en/blog/ux-design/what-is-a-wireframe-guide/.
[15] J. Hannah, "What Is A Wireframe? A Comprehensive Guide," Career Foundry, 6 Februari 2024. [Online]. Available: https://careerfoundry.com/en/blog/ux-design/what-is-a-wireframe-guide/. [Accessed 10 Desmber 2024].
[16] Ningrum, "Penjelasan Wireframe: Apa Itu Wireframe? Tujuan Hingga Kenapa Penting," 8 November 2022. [Online]. Available: https://www.exabytes.co.id/blog/penjelasan-wireframe/.
[17] Ningrum, "Penjelasan Wireframe: Apa Itu Wireframe? Tujuan Hingga Kenapa Penting," Exabytes, 8 November 2022. [Online]. Available: https://www.exabytes.co.id/blog/penjelasan-wireframe/. [Accessed 10 Desember 2024].
[2] Rotogravure, "Mengapa Industri Cetak Printing Berkembang Pesat di Indonesia," Rotogravure Indonesia, 13 April 2023. [Online]. Available: https://www.rotogravureindonesia.co.id/2023/04/mengapa-industri-cetak-printing-berkembang-pesat-di-indonesia.html. [Accessed 11 November 2024].
[3] E. D. H. a. M. R. A. S. Riyadi, "“Pengaruh Kualitas Pelayanan (Offline) Dan Kualitas Digitalisasi Layanan (Online) Terhadap Kepuasan Peserta Pada Pt Taspen (Persero)”," Stud.Jour.of.Bus n Manag., p. 97=97, 2024.
[4] A. S. N. Z. R. U. S. Z. Z. Indah Purnama Sari, "Perancangan Sistem Aplikasi Penjualan dan Layanan Jasa Laundry Sepatu," Ilmu Bersama, pp. 31-37, 2022.
[5] P. L. G. L. L. P. Denci Adrianus, "SISTEM ANTRIAN SINGLE SNAKE DALAM KAITAN DENGAN KEPUASAN NASABAH PERBANKAN," Peluang, pp. 165-186, 2018.
[6] N. Hashem, "Optimizing Customer Experience By Managing Waiting Times Through Technology," Bimpos, 28 December 2023. [Online]. Available: https://bimpos.com/blog/how-to-effectively-manage-wait-times-using-technology. [Accessed 11 November 2024].
[7] Natalia, "Apa itu Toko Offline? Apa Bedanya dengan Toko Online? Ini Kelebihan dan Kekurangannya!," Accurate, 26 Oktober 2022. [Online]. Available: https://accurate.id/bisnis-ukm/toko-offline/. [Accessed 13 November 2024].
[8] H. Isdianti, "Kepuasan Pelanggan Menurut Ahli: Faktor dan Cara Mengukur," Barantum, 28 Agustus 2024. [Online]. Available: https://www.barantum.com/blog/kepuasan-pelanggan/. [Accessed 13 November 2024].
[9] J. S. N. W. S. Y. N. N. K. &. S. I. Adinegara, "Antecedents and consequences of tourist satisfaction: A literature review," ASEAN Marketing Journal, vol. 9, no. 2, p. 1, 2017.
[10] C. E. M. S. A. W. Istiqomah Br Karo Sekali, "Perancangan UI/UX Aplikasi Mobile Produk Fashion Pria pada Toko Celcius di Kota Manado Menggunakan Design Thinking," LOGIC: Jurnal Ilmu Komputer dan Pendidikan, pp. 839-853, 2023.
[11] J. Hannah, "What Is A Wireframe? A Comprehensive Guide," Career Foundry, 6 Februari 2024. [Online]. Available: https://careerfoundry.com/en/blog/ux-design/what-is-a-wireframe-guide/. [Accessed 13 November 2024].
[12] J. Y. Bahtiar, "Apa itu Wireframe? Definisi, Tipe, Perbedaan dan Tips Cara Pembuatan," Sekawan Media, 11 Januari 2023. [Online]. Available: https://www.sekawanmedia.co.id/blog/apa-itu-wireframe/. [Accessed 13 November 2024].
[13] Ningrum, "Penjelasan Wireframe: Apa Itu Wireframe? Tujuan Hingga Kenapa Penting," Exabytes, 8 November 2022. [Online]. Available: https://www.exabytes.co.id/blog/penjelasan-wireframe/. [Accessed 13 November 2024].
[14] J. Hannah, "What Is A Wireframe? A Comprehensive Guide," 6 Februari 2024. [Online]. Available: https://careerfoundry.com/en/blog/ux-design/what-is-a-wireframe-guide/.
[15] J. Hannah, "What Is A Wireframe? A Comprehensive Guide," Career Foundry, 6 Februari 2024. [Online]. Available: https://careerfoundry.com/en/blog/ux-design/what-is-a-wireframe-guide/. [Accessed 10 Desmber 2024].
[16] Ningrum, "Penjelasan Wireframe: Apa Itu Wireframe? Tujuan Hingga Kenapa Penting," 8 November 2022. [Online]. Available: https://www.exabytes.co.id/blog/penjelasan-wireframe/.
[17] Ningrum, "Penjelasan Wireframe: Apa Itu Wireframe? Tujuan Hingga Kenapa Penting," Exabytes, 8 November 2022. [Online]. Available: https://www.exabytes.co.id/blog/penjelasan-wireframe/. [Accessed 10 Desember 2024].
Published
2025-05-26
Section
Articles
Copyright (c) 2025 Dewi Rengganis
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
- Copyright on articles is retained by the respective author(s), without restrictions. A non-exclusive license is granted to Keluwih: Jurnal Sains dan Teknologi to publish the article and identify itself as its original publisher, along with the commercial right to include the article in a hardcopy issue for sale to libraries and individuals.
- Articles published in Meraki: Journal of Creative Industries are licensed under a Creative Commons Attribution-ShareAlike 4.0 International license. You are free to copy, transform, or redistribute articles for any lawful purpose in any medium, provided you give appropriate credit to the original author(s) and the journal, link to the license, indicate if changes were made, and redistribute any derivative work under the same license.
- By publishing in Meraki: Journal of Creative Industries, authors grant any third party the right to use their article to the extent provided by the Creative Commons Attribution-ShareAlike 4.0 International license.
